Terms of Use

Age Verification

You must be of legal age under the laws of your country in order to purchase tobacco products from this website. U.S. Federal Law requires that purchasers of Tobacco will be at least 18 years of age. By selecting any of the products on this site, you are legally confirming that you are of legal age under the laws of your country in order to purchase tobacco products.

CigaretteDutyFree reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is purchasing products on behalf of a minor.

CigaretteDutyFree does not sell Tobacco products to minors, bans youth targeting and supports youth smoking prevention.

Security

All personal information is transmitted by using 128 bit Secure Socket Layer (SSL) protocol. Our clients´ information is encrypted and stored in a protected server. We never give out any information about our customers and their orders.

In order to achieve high standards, which correspond with our security policy, all client information is transmitted using the most secure encryption protocol available (128 bit SSL) in the market.

Products Guarantee

All Products sold on CigaretteDutyFree are genuine products that are purchased directly from the manufacturers in the U.S. and Europe. All products on sale on Cigarette Duty Free are manufactured for overseas sales for example duty free shops, international airports, ships, and diplomatic core, and may differ materially in taste and quality from the same trademarks and brand names sold in your country. Please note: prices displayed in this website are subject to change without notice.

Information

All products sold on CigaretteDutyFree are sold for personal use only and not for resale. A customer who purchases tobacco products from foreign companies becomes the importer. It is the importers responsibility to assure that the products comply with import regulations CigaretteDutyFree suggests that you consult with your local tax office. As the buyer/addressee you are fully liable for the importation of the products purchased on this site. Products sold by the seller are under customs bond. When the buyer purchases the products he/she officially instructs the seller to ship the products on his behalf to the destination provided by the buyer. CigaretteDutyFree does not support, imply or suggest in any way the non-payment of federal taxes or individual sales taxes. The shipment of tobacco products is legal in the USA, according to the Universal Postal Convention dated September 15, 1999. United States, Switzerland and Germany are among 189 member countries, which consent the provisions of this international law. Purchasing duty-free or tax-free cigarettes may not be approved by your local authorities. The buyer may not abide by various U.S. state, federal law or international law.

Country Restrictions (for cigarette orders)

New York and California (USA): Due to strictly enforced regulations, all orders with in the states of New York (NY) and California (CA) shipping time will be longer than usual. In case you receive a note from customs, please report it to us as soon as possible.

Health Warning

Certain products that require a warning label might not indicate the proper warnings required for your country. (They will carry the warning of the country of origin where it is manufactured) Cigarettes sold on Cigarette Duty Free are supplied by various worldwide manufacturers. (including the U.S. and Europe)

Packaging of the product

The packaging of the product could be different from the one shown on the site. Please take into account that due to the location where the product is manufactured, packaging can change periodically and according to local laws of that specific country.

Trademarks

Cigarette Duty Free is not related in any way or form to Philip Morris Products Inc., JT International, British American Tobacco, or any other tobacco brand manufacturers. Product names and images used on Cigarette Duty Free are for identification purposes only and may only be trademarks of their respective owners.

Shipping Policy and Costs

To ensure that our products reach you at optimal conditions, each carton (10 packs of 20 cigarettes each) is wrapped with a custom made hard cardboard box, and sealed in a specially designed plastic shrink cover. Each package is shipped to you separately in order to comply with international postal regulations and standards, e.g. if you ordered 5 cartons, your order will be shipped to you on the same day, but may not arrive simultaneously. You may receive each carton on a different day. Some cartons may arrive at the same day.

The average delivery time is between 10- 28 business days to USA.

On rare occasions, e.g. holiday seasons rush, some orders may experience a slight delay.

Shipment costs are as follows:

Shipping for Cigarettes and Tobacco to US 9 USD/ carton.

Order Cancellation

If you need to cancel your order, you may do so by contacting our customer service department at info@CigaretteDutyFree.com. Please note an order cannot be cancelled once the payment for that order has been processed.

Return Policy

*Cancelled/Custom Returned Orders:

Any orders that have been canceled or returned from customs that have already been shipped, will be charged the costs of shipping and handling. ($9.00 per item of cigarettes,).

CigaretteDutyFree.com will not be held responsible for lost / stolen and / or seized orders by Customs.

Cigarettes ( International )

By buying from us you agree with all of the following:

1. Delivery can take up to 4-5 weeks from the day of the dispatch.

2. The warning signs on the cigarette packs will most likely be in Romanian and Ukrainian and will not necessarily correspond with the ones presented in the photos.

3. We won’t issue a refund in case an order is stopped at the customs and you’re charged excise duty. We will re-send it to you free of charge only when and if it’s returned to us.

4. We will only re-send a lost order free of charge if it has been shipped via Registered Airmail and you can prove it’s been lost. You assume all responsibility otherwise. Read more.

5. The tar & nicotine counts indicated on the website can be slightly different from the actual counts as big producers are always playing with them and we only update the numbers when discrepancies are reported to us.

6. The parcel and the individual packs can get damaged in transit. If it renders individual packs (or the whole carton) unsmokable, we will replace them/it free of charge.

7. While we are doing our best to keep the stock figures up to date, sometimes some of the brands might be unavailable. We will inform you about this as soon as we can after you place the order and you will be offered a replacement or a full refund.

Cigars

With confidence, we offer a 100% satisfaction guarantee or your money back. Our guarantee applies to quality and condition of our products. We guarantee also that all our cigars are 100% genuine Cuban cigars.

We guarantee delivery to your door anywhere in the world. If you do not receive your shipment we will either replace it or refund your money - at our discretion.

After you place an order, we hand select cigars that are at their peak for consumption. We ship them to you in a time efficient manner and ensure that you receive the cigars in the same condition we foster in our humidor.

Our cigars are sent to you in their original boxes from our temperature/humidity regulated humidors in hermetically sealed packaging in order to preserve freshness. Loose cigars are packed in reusable humidifying pouches.

If you are not completely satisfied with our products, you may return your purchase in its original packaging for an immediate and full refund or exchange - at our discretion. Kindly inform us by email of your dissatisfaction so that we may inform you of our refund / exchange procedures.

All prices are in USD. No extra hidden charges whatsoever.

SHIPPING

Shipment is by express air-courier with approximately 10 days delivery to your door everywhere in the world. Occasionally, delays beyond our control, may occur.

Free Shipping Worldwide for orders of 100 USD or more. For small orders under 50 USD, a fee of 20 USD is charged. For orders between 50 USD and 99 USD, a fee of 35 USD is charged.

We guarantee delivery to your door anywhere in the world. If you do not receive your shipment, we will either replace it or refund your money.

We guarantee receipt of your cigars and other products in perfect condition. Please refer to our Guarantee (see above).

All prices are in USD. No extra hidden charges whatsoever.

E-cigarettes

We strive for full customer satisfaction! We will work to make things right. It is that simple! Quality guarantee

Given that quality is of the most importance to us, we set the highest quality standards for all of our product lines. From the inception of a product idea through delivery of the product to our customers, we strive to achieve a superior level of quality products and services. Advanced CigaretteDutyFree. products are tested by specially trained researchers. Our highly qualified team is always researching new and better ingredients to ensure safe, effective health solutions for our customers.

Lowest Prices Guarantee We guarantee to provide you the CigaretteDutyFree and E-Liquid products with the cheapest prices of the world, which are directly from our manufacturer outlet. We sell CigaretteDutyFree products at a fraction of what the others sell for. If you can find even lower prices than ours at any other places of the world, we will refund you the double difference.

30 Days Unconditional Money Back Guarantee 30 day risk free money back guarantee: You can try our CigaretteDutyFree products absolutely risk-free. If you are not completely satisfied, simply return the product - even if used - for a complete refund of the purchase price (less shipping and handling).

For your comvenience, you can also return back the product to the following address:

Room 12-23, Diao Su Jiayuan ZhongKang Road NO.8
Shang Mei LinFutian District Shenzhen City,
GuangDong Province 518049 (zip code)
China

Shipping Guarantee : We make guarantee to ship to you within the shortest time frame. After your ordering, we will make immediately your special CigaretteDutyFree product selected from the millions of options by hand with our special consideration and caring, finish your special ordering within just 1-2 business days and deliver your own very special, very fresh CigaretteDutyFree product to your door within just 2-5 business days globally. Your orders will be shipped from US if we have the stock in US for your order. If we do not have the stock in US for your order your order will be shipped from our manufacturing company in China with the worldwide express shipping.

Money Back Guarantee : If for any reason you are not satisfied with your purchase, you may return your order within 30 days for a refund. Simply complete the Return Merchandise Authorization (RMA), place the RMA form and all items from the original purchase in a padded envelope, and mail it to us at the address that is listed on the RMA form. You can download the RMA form by clicking here, or by calling or emailing customer service. Processing can take up to 2 weeks. All refunds will be issued back onto the original credit card used to purchase. This applies only to starter kits in their original packaging; Customer is responsible the cost of any used cartridges and the original shipping cost. Misused, damaged or broken products will not be refunded. There is no refund on cartridges or eLiquid. We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet these requirements.

1 Year Limited Warranty : If in case there is any defect for the electronic parts of the products within one year of your purchase after the normal use, we will replace the CigaretteDutyFree electronic parts for you or fix the problem for you for FREE.

We warrants only to the original purchaser of this product from CigaretteDutyFree.com that this product will be free from defects in material and workmanship under normal use and service for one year after date of purchase. This warranty does not cover any defects or costs caused by modification, alteration, repair or service of this product by any persons or company other than our company, or physical abuse to, or misuse of the product or operation thereof in a manner inconsistent with the use indicated in the instructions.

It is better that we send you the replaced part FREE when you order again. Please specify your replaced part in the ordering note when you order again so that we can make sure to ship the replaced part with your order together.