Returns & Exchanges

Order Cancellation

If you need to cancel your order, you may do so by contacting our customer service department at info@CigaretteDutyFree.com. Please note an order cannot be cancelled once the payment for that order has been processed.

Return Policy

*Cancelled/Custom Returned Orders:

Any orders that have been canceled or returned from customs that have already been shipped, will be charged the costs of shipping and handling. ($9.00 per item of cigarettes,).

CigaretteDutyFree.com will not be held responsible for lost / stolen and / or seized orders by Customs.