Delivery Times & Costs

Cigarette (USA)- 9 USD/Carton

To ensure that our products reach you at optimal conditions, each carton (10 packs of 20 cigarettes each) is wrapped with a custom made hard cardboard box, and sealed in a specially designed plastic shrink cover. Each package is shipped to you separately in order to comply with international postal regulations and standards, e.g. if you ordered 5 cartons, your order will be shipped to you on the same day, but may not arrive simultaneously. You may receive each carton on a different day. Some cartons may arrive at the same day.

The average delivery time is between 10- 28 business daysto USA.

On rare occasions, e.g. holiday seasons rush, some orders may experience a slight delay.


If you live outside USA please order form Cigarettes ( International ) category.

Shipment costs are as follows :

Shipping for Cigarettes to US 9 USD/ carton.

Cigarettes (International) - FREE SHIPPING

The delivery cost is included the price (unless you choose Registered Airmail at the checkout), so it’s essentially free. We ship via standard airmail, and to most countries, delivery doesn’t usually take longer than 2-3 weeks from the day of the dispatch. We guess it’s fair to say that the delivery time is a bit random and, to our great regret, there’s nothing we can do about it.

We ship from European Union.



Shipment is by express air-courier with approximately 10 days delivery to your door everywhere in the world. Occasionally, delays beyond our control, may occur.

Free Shipping Worldwide for orders of 100 USD or more. For small orders under 50 USD, a fee of 20 USD is charged. For orders between 50 USD and 99 USD, a fee of 35 USD is charged.

We guarantee delivery to your door anywhere in the world. If you do not receive your shipment, we will either replace it or refund your money.

We guarantee receipt of your cigars and other products in perfect condition.

All prices are in USD.

No extra hidden charges whatsoever.


Once your order has been placed and paid for in full, it will be dispatched as soon as possible.

1. When will my order be shipped? We will ship to you as soon as we can depending on the daily orders quantity. Normally your order will be shipped to you within 1-2 business days. If, in case, there is some item out of stock so that we can not ship to you on time, we will inform you immediately and we will ship to you some accessories for FREE.

Three delivery methods for choosing:

(1). Delivered by China Post Air Mail Delivery time : about 7-25 working days.Most of the time,it takes 7-15 days to United States.

(2). Delivered by EMS Delivery time : about 5-8 working days Please note: EMS is the best way to ship e liquid.

(3). Delivered by DHL Delivery time : about 3-5 working days. Please note: DHL do not accept the package which contain e liquid, so please don't choose DHL if your order contain e liquid. If you choose DHL and your package contain e liquid, we will ship the items by EMS or HKEMS.

Please note : If your order contain E Liquid, please choose China post Air Mail and EMS.

2. How long will my order be delivered to me? Normally it takes only few days to deliver to your door with the global express shipping service. For instance, it takes normally 3-5 business days to deliver to US, Canada or Europe.

3. What should I do if I am not at home in US and could not get the delivery? The China EMS express shipping package is delivered by your US local post office according to the contract between US Post Office and China Post Office. If you could not get the attempted delivery you can contact your local office with your EMS tracking number.

4. What should you do if I do not receive my order? If you do not receive your order in the time frame, do not worry. With our special Guarantee,we will reship to you or refund you money.


To return a product please click here to contact us

Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before mailing any items back to us. CIGARETEEDUTYFREE reserves the right to charge a handling fee on all returned products.

1. Contact Customer Service to initiate the return process within 7 days of the receipt of your items. We only accept products in their original condition. Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Help Center and obtain a "Product Return" form that must be included with your package.

2. Mis-shipped products: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. Moreover, you can also return the product and get a full refund plus the shipping and handling fee.

3. Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)